What Is Field Service Management

Equipment service data improves first time fix rate.

What is field service management. Field service capabilities include. Work orders to define the service work needed primarily but not exclusively at customer locations. The sap field service management solution empowers technicians to boost customer satisfaction with mobile tools artificial intelligence ai machine learning and the internet of things. Field service management fsm refers to the management of a company s resources employed at or en route to the property of clients rather than on company property.

Simplified scheduling and dispatching. In a general sense fsm is a system for coordinating field operations through a mobile workforce. Field service management empowers dispatchers with a dashboard full of information including each technician s work orders location and status. When a tech runs late simply drag and drop the work order to assign the order to a new technician.

Furthermore company owned vehicles pose safety concerns as well as fuel and maintenance costs. What is field service management. Provide an effortless proactive service experience. Fsm software impacts the customer in a variety of different ways and it is giving field service workers and their managers new solutions for building a better customer experience.

Common examples of field services include consultations sales repair and maintenance customer support and regular inspections. Reassignment and reschedules are fast and easy. Field service management fsm is a category of software products that help companies manage off site workers and the resources they require to do their jobs efficiently. Again it comes back to integration and if you can provide a cohesive experience for customers across multiple different channels throughout the relationship it solidifies their place in the customer journey.

Scheduling and dispatch tools to manage resources and equipment needed for customer service visualize onsite appointments and optimize service schedules with efficient routing and resource skill matching. Field service management means juggling critical tickets upset customers and dynamic service routes and schedules.